| Hi all 1) CCA'd Capquest re an Egg Credit card. 2) Received a letter back from them saying that the account was on hold until further notice. 3) On Saturday 9th Aug (After 12 days, but within the month of sending the CCA cheque off) I receive a signed copy of the EGG statement (which I will upload). The thing is, in the letter received on Saturday, they stated that they have put the account on hold until the 17th August, BUT they have taken a payment and increased my monthly payment by £11.00. (today is the 11th). I'm not sure that they should have taken the money after saying my account will be on hold until the 17th and I thought the CCA documents included a statement of accounts (so I can see where the figures come from etc). Can anyone help? I'll see if I can scan the document in shortly..... __________________ twinkle1977 View Public Profile Send a private message to twinkle1977 Find More Posts by twinkle1977 11th August 2008, 14:43 # 2 ( permalink ) twinkle1977 Basic Account Customer Watch out, there are Claims Touts about! Search the Web here for your Christmas gifts. It helps us to pay our way. If we have helped you, please help us. Click here. Join Date: May 2008 I am in: Eastleigh, Hampshire Posts: 57 Re: CCA'd CAPQUEST Re: Egg credit card Attached is the letter from Capquest and copy of the CCA Can someone please take a look and let me know if I should / what I should do Thanks Last edited by twinkle1977; 11th August 2008 at 23:10 . twinkle1977 View Public Profile Send a private message to twinkle1977 Find More Posts by twinkle1977 11th August 2008, 15:14 # 3 ( permalink ) OnMyWayOut Gold Account Customer Watch out, there are Claims Touts about! Search the Web here for your Christmas gifts. It helps us to pay our way. If we have helped you, please help us. Click here. Join Date: Mar 2008 I am in: control again (nearly) Posts: 487 Re: CCA'd CAPQUEST Re: Egg credit card How are you paying - card payment or direct debit? They can't take more than the agreed amount without your permission - in fact they can only take a single payment on a card without getting your permission. Stop the payment authority and change it to standing order so that you have control, not them. Having your account on hold doesn't normally stop them taking the agreed payment, just stops them calling or taking legal action usually. OnMyWayOut View Public Profile Send a private message to OnMyWayOut |
